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Tougher on fraudsters, simpler for you

Fraud Detection Services

As technology becomes increasingly sophisticated, so do fraudsters, posing new and ever-evolving challenges to fraud prevention managers and merchants. Nevertheless, for transactions to go through, both online merchants and shoppers should be confident that they are operating in a safe environment and are protected against fraud.

That’s where we help.
Our industry-leading fraud detection tools and experts bring over 20 years of industry and regional expertise, and we will work closely with you to develop, implement and manage a holistic fraud solution that includes prevention, detection and management.

Ingenico ePayments offers a complete suite of flexible products, sophisticated technologies and dedicated expertise to help you manage and optimize your online fraud prevention practices. You can pick the solutions that best fit your needs and customize our services to either outsource fraud management functionalities or keep them in-house with our ongoing support.

We work with you to create an extensive set of rules and scoring tools which provide real-time feedback from our sophisticated fraud detection technologies, combined with support from our fraud experts. Our Managed Fraud tools have a wide-range of capabilities, including functionalities such as:

  • Device Fingerprinting
  • Real-Time Behavioral Mapping
  • IP Geolocation Tracking
  • Industry and Sector-Specific Risk Profiles and Rules
  • Cross-Parameter Checks
  • Cross-Merchant Intelligence
  • Merchant-Controlled Rules

With our advanced tools, global coverage and local expertise, you’ll be able to reduce fraud, maximize approvals, minimize chargebacks and reduce operational cost, while ensuring your customers a smooth online shopping experience.

We make it tough on fraudsters and safe for you.

Chargeback Management

Reduce chargebacks with our specialized tools and consultative approach.

Our Data Analytics Tool, Elevate, includes 5 comprehensive chargeback dashboards that enable users to see:

  • How many chargebacks you had for a certain period
  • What the chargeback reasons were
  • How long it took before the chargeback took place
  • What the chargeback rate is
  • Compare your chargeback rate against your peers in your vertical (benchmarking)

All of this data can also be analyzed per country / region, payment product, currency, account (CID) and BIN range.

Using your own big data.
Our business data analytics tool Elevate helps you understand which chargebacks to challenge, and which chargebacks to accept, to make your dispute process as effective as possible. And with our dedicated fraud experts, you can leverage the insights from your business to create the optimal balance between fraud protection and sales conversion, ultimately improving your bottom line.

Dispute Management

Suspect transactions take time to review. Delegate your manual review to our experts and you can reallocate precious resources to core business activity instead. We have a team dedicated to managing and helping merchants dispute their chargebacks and win a significant portion of them.

Learn more about chargeback and dispute management

Your region

Where is your company doing business?

Online sales value

What is your expected annual online sales volume?

All done!

Ingenico recommends: Starter

Ingenico recommends: Premium

Ingenico recommends: Enterprise

For small businesses looking to accept phone and mail order payments Contact us
Contact us
For larger businesses looking for a complete package Contact us
For businesses looking for a customizable online and mobile solution Contact us
Hosted Page Contains a link to a Payment Page hosted by Ingenico FS. The Hosted Payment Page facilitates the processing of E-Commerce Transactions, because the Merchant does not need to comply with the highest PCI DSS standards.
Connectors plugins
150+ local payment methods
Financial handling and payout --
Reconciliation Allows the Merchant to match its Transactions processed by Ingenico FS with the Merchant’s bank account statements. --
Multi-currency management --
Recurring payments --
User manager Allows the administrator of the Merchant to define up to 10 Merchant Users including the settings for each Merchant User accessing the Ingenico Account. 2 users 5 users 10+ users
Group manager Allows the merchant to group several Ingenico Accounts under a group account (Ingenico Group Account), making it possible to access and administer all the Ingenico Accounts that are active under such Ingenico Group Account. -- --
Advanced reporting --
Marketplace management -- Option Option
Tokenization An alias or token is a reference to the stored Cardholder data of an Account Holder. By using an alias or token, the Account Holder can complete a Transaction without having to re-enter his Cardholder data on the Ingenico Platform. --
Business Intelligence tool -- -- Option
Fraud detection module The basic fraud prevention allows to reduce the Merchant’s exposure to risk. Option
Fraud detection module - Advanced Option Option Option
Customer care (by email, phone & ticketing)
Dedicated onboarding & technical support -- Option
Dedicated consultancy services
(optimized conversion,FX, Fraud protection...)
Option Option Option
Dedicated support (tailored to your needs) -- -- on request
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